FREQUENTLY ASKED QUESTIONS

How do I place an order?

Book Online 1. Click on any product you’d like to rent. A new window will open : — enter your Marco Island rental address (home, condo, or hotel). ➤ This is where your items will be delivered. 2. Select the quantity and rental dates for each item. 3. Add everything to your cart and proceed to checkout. 4. You’re all set! *** If you book online and want to pick up your item/s please use our address in the address bar : 913 North Collier Blvd. Marco Island, FL 34145 Need help? Give us a call anytime — we’re happy to walk you through it! Rent In Person Our address is 913 North Collier Blvd. Marco Island, FL 34145. We are open Monday - Saturday 10am - 5pm. Book Over The Phone Call 239-380-0960 / Phone Hours : 8am - 6pm Email Us ospreybeachcompany@gmail.com *** Please note if you're renting a boat from a local marina, we will deliver directly to the marina for the day of your boat rental. ***
Where is your Pick Up and Drop Off location?

We are located at 913 North Collier Blvd on Marco Island, FL 34145. Monday - Saturday 10am - 5pm
When will my items be delivered?

At the time you do the booking you'll provide the address for delivery (rental home/condo/hotel). We will have everything in your order ready at the address that YOU provided. Don't get in until the afternoon? No problem! Call or text us (239-380-0960) when you arrive to your destination and we will meet you there. All deliveries are FREE! Deliveries are typically dropped off between 7 AM and 8 AM on the first day of your rental. No deliveries or pick ups after 5:00 PM. All deliveries are made to the exterior of the building. We send a photo of the delivery / location if you are not present at the time of drop off. *** Please note if your renting a boat from a local marina, we can deliver directly to the marina for the day of your boat rental. ***
Can you set up / breakdown on the beach for us?

Please note, the staff at Osprey Beach Company does not set up or take down beach chairs or umbrellas on for rentals. The city of Marco Island does not allow us to set up beach equipment. We apologize that we cannot offer this service.
What kind of payments do you accept?

All major credit cards. Cash, ApplePay, Vemno and Paypal are also accepted. We do not currently accept checks.
What if I need to adjust or add to my rental order?

If you need to add items to your order please call/text (239) 380-0960 or email ospreybeachcompany@gmail.com ASAP.
What happens if I break or lose an item I rented?

All rental items are inspected by the Osprey Beach Company staff and left in working order upon drop off. Customers agree to pay to replace rental items lost, damaged, or stolen while in their possession. Replacement costs will be charged to the renter’s credit card. For this reason, we ask that you inspect all equipment upon your arrival. If you find a problem with your order, please call/text (239) 380-0960 as soon as possible. We will have your issue taken care of in a timely manner.
What should I do with the rental items on the day of departure?

On the night before departure, beach rental items should be rinsed off with fresh water. This process helps with corrosion from the salt and sand. On the day of your departure please leave all rental items where they were found on the day of arrival by 9:00AM. There will be a $50 charge if the Osprey Beach Company staff has to retrieve any items inside of a vacation home and/or garage. You can call us anytime at 239-380-0960 for pick up (typically within the hour).
I was hoping to rent an item that you don't carry. Can you get it for me?

Just let us know what you're looking for and we will do our best to get it for you. Email us at ospreybeachcompany@gmail.com
The weather has prevented us from using our rented equipment. Am I entitled to a refund?

Southwest Florida weather can be unpredictable. Unfortunately, we do not issue refunds or discounts due to bad weather.
What if I place an order but when I arrive at my vacation home I discover I do not need it?

When you arrive at your vacation home to discover the items you have rented from Osprey Beach Company are not needed, there will be a $25 Return Fee. We will be happy to pick up the item(s) for you and reimburse you for the order minus the $25 Return Fee.
How long can I rent the equipment?

We offer 1 - 6 day rentals on everything. If you want to rent something longer than 6 days, please reach out to us at (239) 380-0960 and we will work with you on a price. Please note, the staff at Osprey Beach Company does not set up or take down beach chairs or umbrellas on for DAILY rentals.
Can I customize a beach package/bundle?

We are happy to customize a package for your needs. Please reach out to us at (239) 380-0960 or email us at ospreybeachcompany@gmail.com and let us help you make your vacation a little easier.
Do I need a fishing license?

Click here to see who needs one and who doesn’t.

QUESTIONS OR CONCERNS?

CONTACT OSPREY BEACH COMPANY